No Free Diagnoses With Appliance Repair Service Software
Your service call fee is in writing before you ring the bell. The trip still pays if the customer passes on the fix, and part-on-order jobs stay on one record.
Paid Trip Fees, Tracked Parts, Booked Returns
Listed by where a washer, dryer or fridge shop loses the most money.
Get Paid for the Diagnosis Every Time
A tenant's dryer needs a $300 board, and they say no. Your fee has been in their inbox since they booked. Invoice it before you leave, and they pay by card from the link.
- Send the fee as a small quote at booking → agreed before you drive
- Note the fee comes off the repair → saying yes feels cheaper
- Invoice only the fee when they pass → the trip still pays
- Email a pay link for the fee → money in before you pack up
- Record a landlord's check → it's tracked against the job
- Add haul-away of the old dryer as a line → extras get billed
- List unpaid landlord invoices → call property managers before rent day
Diagnose Today, Return With the Part
The dishwasher needs a main board you don't carry, and the customer hates waiting. Model, serial and part number stay on that job. The return trip starts where the first visit stopped.
- Snap the dryer door sticker → model and serial stay with the repair
- Note the error code and part number → the return trip is ready
- Mark the repair On Hold during shipping → it won't get forgotten
- Add a second visit when the part lands → one job, two trips
- Note a backordered or discontinued part → everyone knows why it waits
- Complete the visit with an after photo → proof the fix worked
- Reopen the job if it fails again → the history travels with it
Screen Price Shoppers Before the Van Rolls
A caller wants a repair price for a fridge nobody has looked at. The request form brings in their words and a photo of the model sticker. Reply with your fee, and only serious callers book.
- Put a request form on your site → broken-dryer calls arrive in writing
- Ask for a photo of the error code → you know the problem first
- Reply with your fee and a time window → price shoppers drop off
- Decline requests outside your area → no 40-mile drive for one fee
- Turn a request into a quote → the booking is in writing
- Read new requests between calls → no voicemail tag at 9 pm
Return Trips Booked the Day Parts Land
Mondays fill with washers that died over the weekend. The office drops return trips into open slots as parts arrive, with both techs' days side by side.
- Set a two-hour window on each visit → customers know when to be home
- Drag a return trip into an open slot → it fits between new calls
- Book calls from the laptop at home → the tech stays on the job
- Order Monday's washer calls on the Team plan map → fewer cross-town drives
- Tap On My Way → the office knows you left the last job
- Say 'Reschedule the Diaz dryer to Thursday' → one tap rebooks it
- Color code warranty and cash calls → see your week's mix
Repair or Replace, Priced Side by Side
The 14-year-old fridge needs a compressor. Price the fix and a new-unit swap on one quote. The customer picks on their phone while you're still in the kitchen.
- Save common repairs at flat rates → belts and igniters priced fast
- Save part cost and sell price → no part sold at a loss
- Show repair and replace on one quote → the customer decides
- Show the scorched circuit board in the quote → the customer sees the damage
- Get the yes on their phone → start the fix now
- Watch for the Viewed status → follow up with slow deciders
- Save a washer-board quote as a template → the next one goes faster
Every Past Repair on the Client Profile
A landlord calls about the range in one of their rentals. The client profile shows every job you've done for them, with model numbers in the notes. You know the unit before you arrive.
- Keep past repairs on the client profile → repeat calls start with facts
- Save model and serial in job notes → part lookups go quicker
- Note a worn-out unit in the notes → the replace talk is ready
- Note gate codes and tenant contacts → no trip to a locked door
- Search a customer by name → see what you fixed last time
- Archive a landlord who sold the rentals → only active customers show
Try It Free for 14 Days
Use appliance repair service software free for 14 days and start booking jobs and sending invoices from day one.
What a Two-Tech Repair Shop Pays
One flat price covers the whole shop, not each tech. Here are the terms.
Does Your Washer and Fridge Shop Fit?
Owner-techs and small shops fit best. Think cash calls, landlord work and some warranty jobs. Shops fed by warranty dispatch need claims tools.
| Procured Is For | Procured Is Not For |
|---|---|
| You're one or two techs on washers, dryers, fridges and ranges | You need to file manufacturer warranty claims in the app |
| Customers push back on the diagnostic fee | You need home warranty dispatch tickets pulled in for you |
| Repairs often need a second trip for the part | You look up parts by model with exploded diagrams |
| You want more cash customers and fewer warranty calls | You need a count of the igniters and boards on each van |
| Landlords and property managers send you repeat work | You split one repair's bill between a warranty company and the customer |
| Someone at home answers the phone while you fix | You need refrigerant recovery records kept for you |
| You're done writing service tickets on paper | You run a showroom and need a register for appliance sales |
What Is Appliance Repair Service Software?
Appliance repair service software is an app a repair shop uses to book calls, track repairs, quote and get paid. For a small shop, that means billing the service call fee. It also means part-on-order jobs don't get lost and model numbers stay saved. Procured does that side of the work. It doesn't look up parts, find faults or file warranty claims.
Common Questions
How do I get customers to pay the diagnostic fee without an argument?
Do I bill after the first visit or after the part goes in?
What if the customer wants to buy the part online themselves?
Where do I store model and serial numbers for each appliance?
Can I bill a property manager for repairs at their rentals?
Can I sell a new washer on the same ticket as a repair?
Can appliance repair management software handle home warranty tickets?
Will it remind customers to pay without me doing it?
Which appliance repair software suits a tech who works alone?
Can my partner and I test appliance repair service software on real calls first?
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