Industry Updates - FieldCamp Review
Procured Team
What it does, who it fits, what it costs, and where it is not the right call. Written straight, as part of an honest exchange between two platforms built for different stages of a trades business.
About this piece. FieldCamp and Procured serve different points in a field service business, so we agreed to write about each other and keep it fair. Everything below is drawn from facts FieldCamp provided, including the parts that are not flattering. We have not dressed it up.
Most field service platforms were built to record what a crew did after the fact. FieldCamp is built to run the day as it happens. The difference that matters is architectural: the AI is not a layer bolted on top of the software, it is the same system. The dispatcher, the phone line and the follow-ups are AI, and they write directly into the data model technicians work in. Nothing has to sync between separate tools. A booking taken on the phone lands in the schedule without an integration sitting in between.
How it is put together
Five AI products sit as peers on one system of record, rather than one assistant nailed onto a traditional app:
- AI Dispatcher plans the day and repairs it when it slips.
- AI Receptionist answers the phone after hours and books the job.
- Voice is FieldCamp's proprietary voice AI platform, built for field operations, handling natural inbound and outbound calls.
- AI Agents are configurable agents built around your own workflows.
- AI Command Center lets you watch and steer every agent in one place.
Underneath all five is the Field Service Suite: scheduling, work orders, quotes, invoicing, CRM and back office. Every agent reads from and writes to the same records, which is what removes the sync step that usually sits between an AI tool and the software it feeds.
Who it is best for
FieldCamp fits businesses running 3 to 20 technicians where dispatch has become one person's bottleneck. You know the setup: someone holding the schedule in their head, answering the phone, and chasing invoices, all at once. It is strongest where the operation is not only the job itself but everything that sits between jobs, such as asset registers, recurring contracts, compliance gates and multi-site portfolios.
Their honest weak fit, in their own words: solo operators running fewer than about 15 jobs a week. At a $249 entry point the maths does not work, and it is a segment FieldCamp does not chase. We come back to that below, because it is exactly the ground Procured is built for.
The features that stand out
AI Dispatcher
Assignments are made against skills and hierarchical skill trees, technician capacity, zones and territories, time windows, SLA commitments, multi-day work and live drive time. Every assignment comes with a confidence score and per-job reasoning, and it runs in either Auto or Assist mode, so a human dispatcher can keep the final call. When the day slips it re-optimises dynamically, filling gaps and reassigning rather than simply reordering. Crew and multi-day project dispatch are in production.
One unusual detail worth flagging: AI Dispatcher connects two-way to five external field service platforms (Jobber, Housecall Pro, Microsoft Dynamics 365, Salesforce Field Service and ServiceTrade). That means it can run on top of an FSM a business already owns, without a full replacement.
AI Receptionist
Three phone modes: always on, after hours, or on no-answer, with a 20-second default that is configurable from 5 to 60 seconds. It is holiday-aware, offers an optional IVR menu, and runs the same three modes across WhatsApp and email. It is localised in English, Spanish, French, Arabic and Thai. On a call, AI Receptionist does discovery, quotes from your price book, triages into the sales pipeline, and books through AI Dispatcher, rather than leaving a message for someone to action later.
Configurable AI Agents
This is a framework rather than a fixed set of assistants: agent memory, agent-to-agent handoff, approval policies, org-level policy, and agents that can propose their own improvements.
A real platform underneath
There is a public REST API and webhooks across jobs, visits, clients, invoices, items, taxes, team and job forms, with API keys, idempotency and rate limits. There is also a hosted MCP server, so an AI assistant can operate FieldCamp directly. Very little in this category ships either of those.
Follow-ups that actually chase
Invoice reminders are anchored to the invoice due date, not the send date, with configurable multi-touch intervals. If an invoice is already overdue when it goes out, the sequence re-anchors to now, so the customer does not receive every reminder at once. It stops automatically on payment, on a customer reply, or if the invoice is pulled back to draft, and it keeps chasing on partial payment. Estimate follow-ups work the same way from the send date and stop on reply or acceptance. This is more thought-through than the category standard, and it is fair to say most competitors do not market either behaviour.
Field operations and customer-facing
On the operations side: route optimisation with continuous live GPS technician tracking on mobile, scheduling conflict detection, recurring and multi-day jobs, job forms and checklists, an estimate to job to invoice flow, a price book with bundles and smart kits, custom objects, fields and pipelines, workflow automation and custom analytics dashboards. On the customer side: online booking, a customer portal, ETA tracking, a unified inbox with two-way SMS, an AI email composer, WhatsApp through the WhatsApp Business API, and SMS review requests.
Integrations
Gmail, QuickBooks, Google Calendar and Stripe are the four featured publicly. Also live: Xero, Wave and Outlook, plus deposits, saved cards and auto-deduct through Stripe. For scale, FieldCamp documents 31 industry data models, 6 supported telephony carriers, and 283 pages of product documentation.
Pricing
| Plan | Monthly | Annual (20% off) | Users included | Extra user / mo | | --- | --- | --- | --- | --- | | Pro | $249 | $199 | 3 | $83 | | Growth | $699 | $559 | 10 | $70 | | Scale | $1,499 | $1,199 | 20 | $75 | | Enterprise | $2,000+ | negotiated | 25+ | negotiated |
- Pro includes all platform features.
- Growth adds custom roles and permissions, custom objects and priority support.
- Scale adds phone support.
- Enterprise adds custom integrations, an SLA, SSO and advanced security, custom onboarding and a dedicated success manager.
AI Receptionist is priced separately by call volume: Solo $99, Crew $299, Shop $599 and Fleet $999 per month. Every tier includes every feature, only the volume changes, and annual billing gives you two months free.
On the cost of the AI itself: features are billed on usage. New accounts start with $10 of credit and can top up any time from Settings, then AI Usage. AI Dispatcher is not metered, it is included in the plan. AI spend cannot exceed your plan, so there is no overage invoice. If the credit balance runs out, AI features pause until it is topped up. They do not degrade quietly or keep billing, but they do stop. There is a 7-day trial, no credit card required. See the full pricing page for the current detail.
What we like
Strengths
- The AI is the system, not an add-on. A booking taken by the receptionist lands in the schedule with no integration in between.
- Dispatch assigns on skills, capacity, zones, time windows, SLA and drive time, with a confidence score and visible reasoning behind each call.
- The invoice and estimate follow-up logic is genuinely more considered than the category standard.
- A public API, webhooks and an MCP server, which are rare in field service software.
- 31 documented industry data models, built on the same customisation engine the customer has, so a new trade is a configuration rather than a roadmap item.
- Dispatcher can run on top of five external FSM platforms, so it can be adopted without ripping out an existing system.
- AI spend cannot exceed the plan. There is no overage invoice, and a 7-day trial needs no credit card.
Where it falls short
FieldCamp asked us to state these plainly rather than infer them, which we respect. These are their limits, in their words.
- No offline working mode. FieldCamp is cloud-based. The mobile app tolerates brief loss of connectivity, so GPS queues and syncs on reconnect and a status change is accepted immediately then re-validated, but technicians cannot work without a connection.
- Review requests, not review management. It sends an SMS review request, which an agent can trigger. There is no review monitoring, no responding to reviews, and no reputation dashboard.
- Inventory is catalog-level. Catalog, kits, deduction rules and vendors are real. Stock levels and stock adjustments are not, so it is not inventory management.
- Service agreements are a configuration, not a module. They are a first-class record for recurring contracts, added through customisation or an industry setup, not part of the standard day-one record set.
- No live ServiceTitan integration. You can import jobs from a ServiceTitan CSV export, and the importer auto-matches the column headers. That is the extent of it.
- Entry price is $249. Different product, different buyer, but worth stating plainly against a lower-cost option.
Procured or FieldCamp: who should pick which
We run different races, which is why we are both comfortable pointing buyers at each other. Here is the honest split.
Pick Procured if you are a solo operator or small crew who needs quote to paid done cleanly and fast, you work in areas with patchy signal, and you do not want to pay for AI you will not use. At $49 to $145, with 15 users on the top tier, nothing else in the category is priced like that. The offline point above is a real advantage here: the work keeps moving where the signal does not.
Pick FieldCamp if the phone going unanswered and the schedule falling apart are your actual costs. That usually means 3 to 20 technicians, someone doing dispatch full time, and enough call volume that an AI receptionist pays for itself several times over.
These are different products for different stages of a business, not two versions of the same thing.
The verdict
FieldCamp is the AI-native option for a field service business whose bottleneck is dispatch and phone coverage. The AI is the product rather than a feature, the platform underneath it is real, and the pricing reflects the segment it serves. If you are a one-person shop that mainly needs to send a quote and get paid, or you work where the signal drops, it is not the right call, and FieldCamp will tell you the same. But if you are big enough that a full-time dispatcher and an unanswered phone are costing you jobs, it is one of the more serious AI-native options in the category, and worth a proper look.