Stop Billing Service Calls Late With Alarm Business Software
Paper tickets and unpaid service calls drain an alarm shop. Procured puts the ticket on the tech's phone, so they close it on site and collect.
Start With the Trouble Calls Billed Late
Dealers lose the most on service calls billed late, so those come first. Install quotes, zone notes and tech schedules follow.
Service Calls Paid Before the Truck Leaves
A panel shows a comm failure at 4 pm. Your tech swaps the communicator (the part that sends signals out). They close the ticket with the part and trip charge, and the customer pays in the kitchen.
- Close the ticket with parts and labor → the invoice is ready
- Add the trip charge as its own line → billable calls get billed
- Hand the customer the pay link → no statement mailed next month
- Record a check at the door → the account shows paid tonight
- Add a new-sensor photo to the invoice → no 'what changed?' call
- Get a signature at completion → no dispute over the work later
Install Quotes Signed Before You Buy the Gear
A small office wants an alarm, 4 cameras and a card reader on the back door. Send a basic and a full package from their lobby. The deposit comes in when they sign.
- Save panels, sensors and cameras in the price book → no retyping prices
- Price labor per camera drop → every bid covers the wire pull
- Show a basic and a full package → the owner picks the system
- Ask for a deposit on signing → the panel isn't on your card
- Watch for the Viewed status → call the office manager that day
- Remind a builder about last week's camera bid → get a yes or no
- Save a smart-home starter template → builder homes get the same quote
Zone Notes That Save a Second Truck Roll
Zone 12 keeps tripping at the dentist's office. Before the tech rolls, they open past visits: the zone list, the panel model and a wiring photo. The right detector goes on the truck the first time.
- Type the zone list into job notes → no guessing at the keypad
- Photo the panel and communicator → the right model rides along
- Note the central station account number → place the system on test faster
- Log parts used on every call → see which detector failed last time
- Open the customer's past visits → spot a repeat false-alarm zone
- Attach the walk-test photo → proof the system worked when you left
Trouble Calls on the Tech's Phone, Not Paper
Driving to the shop for paper tickets eats into each tech's day. Now Thursday's trouble calls sit on their phone, between a 3-day camera job and a battery swap.
- Block a 3-day commercial install → those techs can't be double-booked
- Put 2 techs on one job → wire pull and trim-out happen together
- Drop a trouble call into Thursday's gap → nobody waits 2 weeks
- Assign the ticket from your phone → the tech gets a notification
- Have techs tap On My Way → the office knows who's headed where
- Say 'move the Kim install to Friday' → confirm it with one tap
- Map routes on the Team plan → fewer miles between tickets
See Every Unpaid Install and Communicator Swap
When carriers shut off 3G, dealers had stacks of communicator swaps to bill. Invoice each one from the finished job, then check one list for every install still unpaid.
- Invoice each install when it's signed off → no month-end pile
- Bill a quick repair with no quote first → small calls stay small
- Record Venmo, Zelle or cash → every payment lands in one place
- Filter unpaid installs → chase the builder before the next job
- Send a big commercial customer a bank-transfer link → less lost to fees
- Push paid installs to your accounting app → no typing them twice
Each Customer Typed Once, From Lead to Ticket
A builder's new home starts as a web request. The quote, the install, every service ticket and every invoice then stack on that one record. That's what a CRM (customer relationship management) tool does.
- Put a quote form on your website → new-home leads arrive with addresses
- Ask how many doors and windows → size the system before the visit
- Turn the request into a site walk → it lands on the calendar
- Let commercial customers send tickets through your client portal → fewer phone calls
- Track quotes from sent to accepted → see which leads close
- Open a client profile → installs, tickets and invoices on one screen
Try It Free for 14 Days
Use alarm business software free for 14 days and start booking jobs and sending invoices from day one.
Price Terms for a Small Alarm Dealer
Nothing here locks you in. Pay one flat monthly price and stop whenever you want.
Which Alarm and Camera Dealers It Fits
Procured fits dealers whose money comes from installs and service work. If monitoring fees pay most of the bills, keep your current billing service for those.
| Procured Is For | Procured Is Not For |
|---|---|
| You install burglar alarms, cameras and door card readers | You need monthly monitoring charged to cards on its own |
| You run 2-10 techs and one person in the office | You want RMR (recurring monthly revenue) and attrition reports for a lender |
| Monitoring runs through a central station or dealer program | You need accounts created or placed on test from the app |
| Communicator swaps fill a lot of your spring calendar | You track alarm permits and false-alarm fees by city |
| Your techs still drive back to the shop for written tickets | You need NFPA (National Fire Protection Association) 72 report forms |
| Builders and new homeowners find you through your website | You need credit card surcharging rules built in |
| You're moving off paper, spreadsheets or a tool you outgrew | You're a large regional dealer buying accounts |
What Is Alarm Business Software?
Alarm business software is the app a security dealer uses to run installs and service calls from bid to payment. Here, that means the install proposal, each tech's week, zone notes on every account and the bill at the door. Procured covers that field work. Monitoring signals and contracts stay with your central station.
Common Questions
Does Procured handle plant alarms or alarm signals?
Is this alarm company service software a fit for a camera-only installer?
How do I quote an install and the monitoring together?
Can I schedule yearly fire alarm inspections?
Will the app work at a basement panel with no signal?
Can Procured bill monthly monitoring for my accounts?
Does it connect to my central station?
How hard is it to switch from paper tickets?
What does it cost for an alarm company with 4 techs?
How can I test it without slowing down a busy week?
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