Answer Every Complaint With Janitorial Business Software
Nobody's watching your crew at 2 a.m., but the client notices a skipped restroom. Procured logs clock-in times and photos per building, so you can answer with proof.
Alarm Codes to Monthly Bills, Building by Building
Ordered by what each problem costs a contract cleaner, starting with the complaint that can lose you a building.
Proof Your Crew Was in the Building
A property manager emails Monday: the third-floor bathrooms weren't touched Friday. Pull up Friday's visit. It shows clock-in and clock-out times, a photo of the stocked restroom and a note about a broken dispenser.
- Have the crew clock in at the building → you see who showed up
- Clock out after the last floor → real hours per site
- Snap the restroom after restocking → proof beats a complaint
- Photo a spill or damage right away → tell the client first
- Mark the visit complete → the night's work is on record
- Compare a site's hours each month → see if the contract still pays
- Log time in a basement with no signal → it syncs outside
Strip and Wax Added to the Monthly Bill
Last month's carpet extraction never made it onto the bill, again. Start each building's monthly invoice from its contract price, then add strip and wax or extraction as their own lines.
- Save each contract price in the price book → invoices start pre-filled
- Add a burnish or window cleaning line → extra floor work gets billed
- Invoice without a job for the flat monthly fee → it takes a minute
- Let the property manager pay from the invoice link → no mailed check
- Log the check a national provider finally sent → late payers stand out
- See unpaid invoices by client → call the slow ones first
- Sync totals with your accounting software → month-end is quicker
A Sick Call Covered Before the First Building
A cleaner calls in sick at 5 p.m. The bank, the dental office and the law firm still need cleaning tonight. Each building already repeats on its nights, so drag the sites to another crew.
- Give a nightly building a daily visit → no night gets skipped
- Give the dental office a weekly visit per night → Mon, Wed, Fri covered
- Line up three buildings on one crew's evening → drive time shrinks
- Cover a sick call by dragging their sites → the buildings still get cleaned
- See every crew side by side → spot the one with too many sites
- Put a day porter on a weekday schedule → daytime work shows too
- Map the night's buildings on the Team plan → less driving between sites
No 11 p.m. Calls About the Alarm Code
A fill-in cleaner covering a sick call has never seen the medical office. The alarm code, the key location, which rooms stay locked and where the paper goes are all on the visit.
- Save the alarm code and key spot → no 11 p.m. calls
- List the nightly tasks for each building → new hires know the scope
- Note rooms to skip, like the server room → no tech-team calls
- Keep supply notes per site → the crew brings the right liners
- Attach a floor plan photo → a fill-in finds the restrooms
- Chat with the crew lead on the Team plan → quick answers mid-shift
Complaints in Writing, Answered With a Photo
Lose one bank account and a month of nights goes with it. Send each facility manager a link to their client portal, so extras and complaints come in writing. Answer each one with a dated photo.
- Have clients send requests from their client portal → extras arrive in writing
- Turn a spill call into a work order → the crew sees it tonight
- Close a complaint with the night's visit record → it ends there
- Keep every building for one client together → one view per account
- Quote a one-time extra from the request → they approve the price first
- Decline requests outside the contract with a reason → scope holds
Walkthrough Today, Proposal in Their Inbox Tomorrow
You walk 12,000 cleanable square feet with the building manager. Build the bid from your saved rates by nights per week, and add supplies and floor work. Send the proposal with your logo the next morning.
- Save rates for 3x and 5x per week → bids price the same way
- Add paper, liners and soap as a line → supplies aren't forgotten
- Offer strip and wax as an option → a bigger contract on a yes
- Reuse the dental office bid for the next clinic → rates carry over
- Know when the property manager reads your proposal → call that week
- Turn the won bid into a job → cleaning starts day one
Try It Free for 14 Days
Use janitorial business software free for 14 days and start booking jobs and sending invoices from day one.
Why Small Contract Cleaners Pick Procured
Small crews get simple terms and real people who answer texts and emails.
Which Janitorial Crews This Fits
If you run a few cleaning crews across nightly buildings, Procured fits you. If you have hundreds of cleaners, you need bigger tools.
| Procured Is For | Procured Is Not For |
|---|---|
| You clean 5-40 buildings on set nights each week | You need geofenced clock-ins or phone-call sign-in |
| Most buildings are billed at a set rate each month | You want contract invoices to send themselves each month |
| You bill extras like floors, carpets and windows | You need scored quality inspections or scan codes posted in buildings |
| Your cleaners each have an email and a smartphone | Your crew app must translate into many languages |
| Facility managers email you complaints and extra requests | You need supply stock levels tracked per building |
| You bid new contracts after a walkthrough | You want production-rate bidding by cleaning times |
| You sub for a larger provider and need clean records | You run payroll for 100+ part-time night staff |
What Is Janitorial Business Software?
Janitorial business software is the back office for a contract cleaning company that services buildings after hours. It sets which nights each site gets cleaned and records crew clock-ins and photos. Alarm codes sit on every phone, and each account gets a monthly invoice with extras. Procured does this for crews up to about 20. It doesn't do geofencing or run your pay.
Common Questions
How do I know my night crew showed up?
How do I catch a forgotten clock-out?
Can janitorial scheduling software handle an office cleaned three nights a week?
Does it work as janitorial bidding software after a walkthrough?
Can I send a facility manager inspection photos?
What if a manager texts my cell instead of using the portal?
Does it work for crews that sub under a national provider?
Can cleaners without email use the app?
Is it worth paying for if I only have ten accounts?
How much does janitorial management software cost per user each month?
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